After testing AI customer service platforms with teams handling thousands of...

https://jaspersmasterinsights.opalvector.com/posts/gartner-agentic-ai-80-by-2029-what-has-to-change-in-support-teams

After testing AI customer service platforms with teams handling thousands of tickets daily, it’s clear: most bots assist better than they resolve. You can hit around 70% automation in under a week, but expect human help for the tricky stuff