Mobile voice agents let customers explain issues instead of navigating IVR...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile voice agents let customers explain issues instead of navigating IVR menus or waiting on chatbots. Gartner predicted conversational AI could save contact centers $80 billion in agent labor costs in 2026. Teams still need clear handoffs to people.