Mobile voice agents replace keypad IVR and scripted chatbots with spoken help....

https://holdenssplendiddigests.zenbloomer.com/posts/what-should-i-check-before-using-a-free-plan-for-customer-facing-audio

Mobile voice agents replace keypad IVR and scripted chatbots with spoken help. Customers describe problems, get routine answers and reach a person for complex cases. Gartner forecasts conversational AI will cut contact-center labor costs by $80B in 2026.