The integration of name queues in Microsoft Teams due to Direct Routing allows fantastic management of incoming calls

https://www.scribd.com/document/877055144/The-Pros-of-Utilizing-a-Specialized-Switchboard-Controller-for-Teams-by-Microsoft-Communication-System-123900

The integration of call queues in Microsoft Teams by using Direct Routing allows for strong control of incoming calls, convalescing response occasions and targeted visitor pleasure phases.