Voice AI can give wrong answers when it misunderstands info or guesses without...

https://jaspersmasterinsights.opalvector.com/posts/why-do-the-biggest-voice-ai-errors-sound-confident-instead-of-hedged

Voice AI can give wrong answers when it misunderstands info or guesses without real confirmation. One way to catch errors before they reach customers is by having the system read back key details like order IDs for verification