Voice AI can slip up when it misunderstands details or guesses wrong, leading...

https://www.livebinders.com/b/3725759?tabid=a8b4b8e4-a66a-f3ce-78bd-f7c94a82461b

Voice AI can slip up when it misunderstands details or guesses wrong, leading to incorrect answers. A practical way to catch mistakes before they reach customers is adding readbacks—having the system repeat order IDs or info aloud to confirm accuracy