Voice AI can sometimes give wrong answers, causing frustration in customer...

https://andysexpertblog.nexorafield.com/posts/how-much-silence-do-callers-notice-in-voice-ai

Voice AI can sometimes give wrong answers, causing frustration in customer service. This post explains how techniques like identifier readback—where the AI repeats details like order number B3172—and risk-tiered verification help catch errors early